With above support, this study tries to appear the effects of electronic banking services on customer satisfaction and loyalty among customers of six independent branches of melli bank in tehran the research was conducted among 358 e-service customers using a comprehensive questionnaire. Electronic banking is the use of electronic means to transfer funds directly from one account to another, rather than by check or cash through reducing bank costs, electronic banking can increase bank incomes.
The effectof electronic bankingon the financial performance of commercial banks in kenya by hannington odhiambo ogare reg no: d61/p/9129/2001 a research project submitted in partial fulfilment of the. Analysis the effects of electronic banking on customer satisfaction and loyalty (case study: selected branches of melli bank in tehran) mandan momeni service have a significant effect on user’s satisfaction moreover, this satisfaction has a.
Online banking is (mostly) upside few would argue that online banking is not an advantageous tool that fits handsomely into the fast-paced world in which we live the convenience is undeniable but while the pros of online banking certainly outweigh the cons, there are a few drawbacks let’s look at both the upside and the downside of online banking. E-banking is the use of electronic means to deliver banking services, mainly through the internet the term is also used to refer to atms, telephone banking, use of plastic money, mobile phone banking and electronic funds transfers. Impact of e-banking on traditional banking services shilpan vyas school of computer science and information technology, singhania university, pacheri bari, jhunjhunu – 333515 rajasthan, india abstract - internet banking is changing the banking industry, having the major effects on banking relationships.
Effects of electronic banking on profitability of commercial banks in kenya these data were collected from the central bank of kenya and commercial banks regression analysis was done for the period to determine the effects of electronic banking on profitability of commercial banks in kenya. Bank at 95% confidence interval the study found that there was a strong positive relationship between financial perfomance of commercial banks and electronic banking , as it was found that there was a strong relationship between financial perfromance of commercial banks and electronic banking. Identify the electronic banking services offered by gtb and its usage by customers to determine the impact of electronic- banking services on customer value examine the impact of electronic banking on service delivery identify customers‟ level of satisfaction with service delivery given the introduction of electronic banking services.
The effect of electronic payment on customer service delivery in nigerian banks e-mail: [email protected] abstract this study investigated the effect of electronic payment on customer service delivery, as brought about by problem of satisfying customers need in nigerian banks adopted the electronic banking services to enhance. Consumers with internet access can log in to their bank's website any time of the day and perform any number of banking transactions unlimited access provides consumers with the convenience of doing business on weekends and holidays when banks are traditionally closed.
Electronic banking on financial performance of commercial banks in kenya the specific objectives were to determine the extent of e-banking adoption and the effect of this adoption on. Electronic banking is higher than the expected revenues resulting from using electronic banking services however, it seems that the level of electronic banking services' adoption in jordan is still low. Addition, many customers use internet banking because it is easy to use while personalized internet banking also affects customer satisfaction to a great extent the study further concludes that usefulness of internet banking and friendliness of internet banking has relatively low effect on customer satisfaction.